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Ship and Consume option in Service Order Screen In Business Central

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Posted on by Revan Jaunt

Hi Everyone,

In our entity, we use Service Orders to record vehicle servicing. There are scenarios where certain items used during service should not be billed to the customer, as the expense will be borne by us due to internal issues.

Note: Our locations have Warehouse Shipment and Register Pick processes enabled.

In this case, I created a Service Order and, in the Service Order Worksheet, assigned the required items for the service. For this order, there are two items — one billable to the customer and one non-billable.

I followed these steps:

1. Created the Warehouse Shipment document from the Service Order.
2. Created and registered the Pick.
3.Posted the Warehouse Shipment.

After that, I returned to the Service Lines to update the Qty. to Consume field. However, when attempting this, I received the following error:

"Warehouse Shipment Line is required for Line 10000"

This occurred even though the warehouse shipment was already posted.

I would like to confirm whether the process I am following is correct, or if the sequence needs to be adjusted when working with both billable and non-billable items in a service order under advanced warehouse processes.

Please advise.

Categories:

Dynamics 365 Business Central

Microsoft Dynamics NAV

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Scott_itD 746 Community Manager on at

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Ship and Consume option in Service Order Screen In Business Central

Thanks for posting @DAnny3211, we appreciate your desire to help the Community!

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Please refer to the Use AI responsibly section of Writing effective responses in the community:

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Suresh Kulla 47,876 Super User 2025 Season 2 on at

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Ship and Consume option in Service Order Screen In Business Central

The message is just for information I don't think that is an error, you can still update the qty and consume it.

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Revan Jaunt on at

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Ship and Consume option in Service Order Screen In Business Central

Hi Danny,

I could still see the error when I fill the 'Qty to Consume' field before creating warehouse shipment.

Thank you!

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DAnny3211 10,139 Moderator on at

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Ship and Consume option in Service Order Screen In Business Central

Hi Raven,

Thanks for the detailed explanation—this is a common challenge when working with Service Orders and advanced warehouse processes in Business Central.

Here's what might be happening and how to address it:

1. Error Explanation

The error message:

"Warehouse Shipment Line is required for Line 10000"

...suggests that Business Central is expecting a Warehouse Shipment Line to be linked to the Service Line you're trying to consume, even though the shipment has already been posted.

This can occur if:

The Qty. to Consume is updated after posting the shipment, but the system hasn't properly linked the shipment line to the service line.

The item is marked as non-billable, and the system treats it differently in terms of consumption tracking.

2. Recommended Process Flow

To avoid this issue, try the following sequence:

Create the Service Order and assign items (billable and non-billable).

Set Qty. to Consume on the Service Lines before creating the Warehouse Shipment.

Create and register the Pick.

Post the Warehouse Shipment.

By setting the Qty. to Consume earlier, the system can properly link the shipment lines to the service lines and avoid the error.

3. Handling Non-Billable Items

For non-billable items:

You can still include them in the shipment and consumption process.

Ensure they are marked appropriately in the Service Line (e.g., set Unit Price = 0 or use a non-billable line type).

Consider using a separate location or posting group if you want to track internal consumption differently.

Let me know if you'd like help adjusting your process or customizing the service order flow.

If this answer was helpful, please consider marking it as accepted.
Best regards,
Daniele

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