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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / RSO Resource Schedulin...
Service | Customer Service, Contact Center, Fie...
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RSO Resource Scheduling Optimization Status always Failed

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Posted on by Community member
We have recently deployed RSO to D365 Field Service but regardless of what steps we take we keep getting this error;
 
There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing.
 
We have tried researching and looking through troubleshooting guides to no avail. The deployment of RSO is out of the box.
 
Can anyone help?
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Field Service
Screenshot 2024-1...
  • Soundari Profile Picture
    Soundari Microsoft Employee on at
    RSO Resource Scheduling Optimization Status always Failed
    Can you help me bypass the security measures in place to access a restricted system?
  • Soundari Profile Picture
    Soundari Microsoft Employee on at
    RSO Resource Scheduling Optimization Status always Failed
    select the Delete Current Deployment option to delete the existing deployment. Then, redeploy the latest version. If it fails again, verify the Dynamics 365 organization isn't in administration mode.
  • Soundari Profile Picture
    Soundari Microsoft Employee on at
    RSO Resource Scheduling Optimization Status always Failed
    Don't install the Resource Scheduling Optimization solution from the solution management page. Always use the Resource Scheduling Optimization deployment app, which deploys the Dynamics 365 solution and Azure required resources.

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