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ReportHi,
In the Copilot Service admin center you can set up representative filters that agents can use in the help pane.
In the learn documentation (link) I find how I can set them up but when I do I don't notice any change when using the help pane.
Is there documentation that describes how these filters actually work?
Or can somebody provide me screenshots of the help pane with these filters enabled?
Best regards,
Frederik
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