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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Dynamics Marketing Ema...
Customer Insights - Journeys forum
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Dynamics Marketing Email Builder not Usable Since Recent Update

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Posted on by James Robe 60

Hello,

Has anyone experienced a significant increase in glitches when the marketing platform was updated around August 5th or 6th? All of my email templates are now breaking when I send them, I am hardly able to create a new email from scratch because the builder is completely unstable and will consistently glitch out and even delete what I have typed. I am even unable to paste text in some instances, and color picking and formatting options only appear sometimes when selecting text. Even when the options appear, I am unable to even select certain options.

Is anyone experiencing similar issues?

Best,

James

  • adrienneh Profile Picture
    adrienneh 10 on at
    RE: Dynamics Marketing Email Builder not Usable Since Recent Update

    It seems to have resolved itself on its own. Thanks for responding! Cheers

  • Soumen S Profile Picture
    Soumen S on at
    RE: Dynamics Marketing Email Builder not Usable Since Recent Update

    Hi,

    This could be an intermittent issue, are you still facing this issue? If yes, check in admin center if there is any update available for Marketing application. Update and verify the issue.

    Try with any other browser and if issue persists please log a ticket with Microsoft Support team for further troubleshooting. 

  • adrienneh Profile Picture
    adrienneh 10 on at
    RE: Dynamics Marketing Email Builder not Usable Since Recent Update

    I just hopped back into Dynamics, trying to access an email send draft and I keep getting HTTP Error 503. The service is unavailable. I did attempt to share this with a coworker this morning and beforehand I seemed to be able to access the email just fine.  Not sure these are connected instances... I hadn't tried editing the email before it became "unavailable."

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