Skip to main content

Notifications

Announcements

Community Forum Filters
News and Announcements icon

Galleries

Find videos, samples and templates

Dynamics 365 Community / Galleries

Featured

Service | Customer Ser...
Microsoft Dynamics 365 Customer Service
Community Member Microsoft Employee
Like ( 0 )
Service | Customer Ser...
Customer Service: Set up Copilot for Service
Community Member Microsoft Employee
Like ( 0 )
Service | Customer Ser...
Customer Service: Embed Copilot for Service into Microsoft 365
Community Member Microsoft Employee
Like ( 0 )
Service | Customer Ser...
Customer Service: Embed Copilot for Service into CRM systems
Community Member Microsoft Employee
Like ( 0 )

Latest posts

View all
Like ( 0 )
Microsoft Dynamics 365 Customer Service

Community Member Microsoft Employee
Like ( 0 )
Customer Service: Set up Copilot for Service

Community Member Microsoft Employee
Like ( 0 )
Customer Service: Embed Copilot for Service into Microsoft 365

Community Member Microsoft Employee
Like ( 0 )
Customer Service: Embed Copilot for Service into CRM systems

Community Member Microsoft Employee
Like ( 0 )
Modernize service with Microsoft Dynamics 365

Community Member Microsoft Employee
Like ( 0 )
Finance modernization with Dynamics 365

Drive finance-first innovation and optimize service operations by empowering autonomous processes with generative AI-driven assistants and insights within the flow of work. Learn more: https://www.microsoft.com/en-us/dynamics-365#solutions #Microsoft

Community Member Microsoft Employee
Like ( 0 )
Copilot in Microsoft Dynamics 365 Customer Service - Case Summary and Email example

This demo shows how an agent can take advantage of Copilot in Dynamics 365 Customer Service to quickly generate an optimized draft response, by using an example of a customer engaging over email. Learn more: https://dynamics.microsoft.com/en-us/custo

Sonia Alexander
Like ( 0 )
Copilot in Microsoft Dynamics 365 Customer Service - Analytics

Overview of Copilot related analytics in Dynamics 365 Customer Service and it's business impact. Learn more: https://dynamics.microsoft.com/en-us/customer-service/overview/ #Microsoft #MicrosoftDynamics365

Sonia Alexander